Privacy Policy
Effective Date: 23 June 2025
Japan Home Quest (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website https://japanhomequest.com, subscribe to our newsletters, or engage our real-estate advisory services (collectively, the “Services”).
1. Information We Collect
• Personal Information: name, email address, billing address, and payment details
• Usage Data: IP address, browser type, referring pages, pages visited, and time stamps
• Cookies & Tracking: we use cookies and similar technologies to analyze site usage and improve the Services
2. How We Use Your Information
• To deliver newsletters and advisory content
• To process payments via Stripe
• To respond to inquiries and provide customer support
• To analyze website performance and enhance user experience
• To comply with legal obligations and enforce our Terms
3. Legal Bases (EU / UK Users)
We process Personal Information under the following legal bases: performance of a contract, legitimate interests, consent (where required), and compliance with legal obligations.
4. Sharing of Information
• Service Providers: payment processors (Stripe), email delivery platforms, and analytics services—all bound by confidentiality agreements
• Legal Compliance: where required by law or to protect our rights
• We do not sell or rent Personal Information to third parties
5. International Transfers
Your information may be stored and processed on servers outside your country of residence, including in the United States and Japan. We use appropriate safeguards, such as Standard Contractual Clauses, for cross-border data transfers.
6. Data Retention
We retain Personal Information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your Personal Information, and to withdraw consent at any time. To exercise these rights, please contact us using the information below.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no Internet transmission or storage system can be guaranteed 100% secure.
9. Children’s Privacy
The Services are not directed to children under 13. We do not knowingly collect Personal Information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Services constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Email: info@japanhomequest.com
Address: Konotra Building 7F, 1-1-14 Shimomeguro, Meguro-ku, Tokyo 153-0064, Japan