Effective Date: 02/13/2025
Japan Home Quest (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, purchase digital products (eBooks and other downloadable content), subscribe to our advisory services, register for our newsletter, or engage with any other future services we may offer.
By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of personal information:
(a) Information You Provide Directly
- When purchasing digital products (eBooks, courses, or other digital goods): Name, email address, billing address, payment details (processed by a third-party payment provider).
- When signing up for advisory services: Name, email address, payment details, and any additional information you provide related to your property search or consultation needs.
- When subscribing to our newsletter or other subscription-based services: Name and email address.
- When contacting us: Name, email address, and any details you voluntarily provide.
(b) Automatically Collected Information
- When visiting our website, we may collect IP addresses, browser type, device information, and site activity using cookies and tracking technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process purchases of digital products and advisory services.
- To deliver eBooks, courses, or other digital content.
- To manage subscription services, including newsletters and premium content.
- To provide advisory services, including personalized property searches and consultations.
- To process payments securely via third-party payment providers (e.g., Stripe).
- To send promotional emails about new products or services (if you have opted in).
- To respond to inquiries and provide customer support.
- To improve our website and user experience through analytics and tracking technologies.
- To comply with legal obligations and prevent fraudulent activities.
3. Payment Processing & Security
We do not process or store your payment details directly. All transactions are securely handled through third-party payment processors, such as Stripe, which follow industry-standard encryption and security practices.
4. Data Retention & Account Management
- If you create an account, we will retain your data to allow continued access to purchased digital products and subscriptions.
- If you purchase a product or service as a guest, we will retain only the necessary order details for legal and tax purposes.
- If you unsubscribe from our newsletter, your email address will be removed from our mailing list.
- If you request account deletion, we will remove your personal data except for information required for legal compliance.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to your data.
- Request deletion of your account or personal information.
- Opt out of marketing emails (unsubscribe at any time).
To exercise these rights, contact us at info@japanhomequest.com.
6. Third-Party Services
We may share information with trusted third-party services that help us operate our website and services, including:
- Payment processing: Stripe
- Email marketing & subscriptions: Ghost(Pro), Gumroad, ConvertKit, or similar services
- Website analytics: Google Analytics
These third parties have their own privacy policies, and we encourage you to review them.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can adjust cookie settings through your browser, but disabling cookies may affect site functionality.
8. Refund & Cancellation Policy
- Digital products (eBooks, courses, subscriptions, etc.) are non-refundable once purchased.
- Advisory services may have different refund policies, which will be stated at the time of booking.
- Subscription-based services (e.g., premium memberships or newsletters) may be canceled at any time, but past payments are non-refundable.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
📧 info@japanhomequest.com